Terms and Conditions

Privacy Policy

Your privacy is important to Hachimi Cloud LLC. This Privacy Policy explains how we
collect, use, disclose, and protect information that applies to our services, website,
and your choices regarding this information.

1. Who We Are

Hachimi Cloud LLC owns and operates the website hachimi-cloud.us and provides unmanaged dedicated server hosting services, cloud and connectivity solutions with high-end service.

  • Our Contact Information:
    • Legal Business Name: Hachimi Cloud LLC
    • Address: 2929 Arch Street Suite 1700 Philadelphia, PA 19104
    • Email: support@hachimi-cloud.us
    • Phone Number: 734-351-2888


2. Information We Collect

We collect personal information to provide and improve our services to you. The types of data we collect include:

  • Information You Provide to Us:
    • Account Information: When you register for an account or purchase a service, we collect your name, email address, physical address, phone number, and payment information (e.g., credit card details, which are processed securely by our third-party payment processor).
    • Communications: Records of your correspondence with our support or sales teams (e.g., emails, support tickets).
  • Information Collected Automatically:
    • Log Data: When you visit our website, your browser automatically sends information that may include your device's Internet Protocol ("IP") address, browser type, the pages you visit, the time and date of your visit, and other statistics.
    • Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., analytics) to improve your experience, analyze website usage, and for security purposes. You can control cookie preferences through your browser settings.
  • Server Data:
    • As an unmanaged dedicated server provider, we generally do not access, monitor, or log the data or activities within your dedicated server environment unless it is necessary for hardware maintenance, network connectivity issues, or as req


3. How We Use the Information

We use the collected information for the following purposes:

  • To provide and maintain the Service, including server provisioning, billing, and support.
  • To process transactions and deliver services you have purchased.
  • To communicate with you about your account, service updates, and changes to our policies.
  • To monitor the quality of service and network load, and to detect and prevent security incidents, fraud, or illegal activities.
  • To comply with legal obligations and enforce our Terms of Service and Acceptable Use Policy.


4. Sharing and Disclosure of Information

We will not use or share your information with anyone except as described in this Privacy Policy. We may disclose personal information in the following circumstances:

  • Third-Party Service Providers: We use third-party payment processors, fraud screening services, and analytics providers to help us operate our business. These parties only have access to information necessary to perform their functions and are obligated to protect your information.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a subpoena, court order, or governmental regulation.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
  • Fraud Prevention: We may share information (e.g., name, IP address, email) with third-party databases like Fraud Record for violations of our Terms of Service to help other hosts determine eligibility for future services.


5. Data Security

We implement appropriate technical and organizational measures to protect the personal data we process. These safeguards include access controls, encryption, and regular backups to prevent unauthorized access, disclosure, alteration, or destruction of data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

Depending on your jurisdiction (e.g., California's CCPA), you may have the following rights regarding your personal information:

  • The right to access the personal data we hold about you.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure of your personal data (under certain conditions).
  • The right to restrict processing of your data.
  • The right to data portability (receiving your data in a structured, machine-readable format).
  • The right to object to the processing of your data.


To exercise any of these rights, please contact us at [Your Support Email Address]. We will respond to your request within the legally required timeframe (typically one month).

8. Links to External Sites

Our Service may link to external sites not operated by us. We have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For material changes, we will provide a more prominent notice (e.g., email notification to the primary email address on file).


Return and Refund Policy



Thank you for choosing Hachimi Cloud LLC for your dedicated server needs. We strive to provide reliable services and support, even in an unmanaged capacity. Please read our return and refund policy carefully.

1. General Policy & Scope

This policy applies to all unmanaged dedicated server services provided by Hachimi Cloud LLC. By ordering our Services, you agree to the terms outlined below. Please note that dedicated servers are distinct from shared hosting and typically have different refund conditions due to the specific allocation of physical hardware and resources.

2. Eligibility for Refund

Refunds are available only under specific conditions and timeframes:

  • Initial Setup Period (First 72 Hours): If you are dissatisfied with our service for any reason and submit a cancellation request within the first seventy-two (72) hours of initial service activation, you may be eligible for a full refund of the base server cost, minus any non-refundable fees (see Section 3).
  • Service Unavailability/Major Defect: If the dedicated server is experiencing a major, persistent hardware or network issue that Hachimi Cloud LLC is unable to resolve within a reasonable timeframe (e.g., 48 hours) from the issue being reported, a pro-rata refund for the remaining unused service period may be issued. This does not cover user-error or software configuration issues, as our services are unmanaged.


3. Non-Refundable Items and Fees

The following items and fees are non-refundable under any circumstances:

  • Setup/Installation Fees: The initial cost of setting up or installing the dedicated server is non-refundable, as this covers the labor and resources used to prepare the server for your use.
  • Software Licenses and Add-ons: Any third-party software licenses, dedicated IP addresses, control panel licenses (e.g., cPanel, Plesk), or other add-on services purchased are non-refundable.
  • Domain Registrations: Domain name registration, renewal, or transfer fees are final and cannot be refunded. Administrative or Custom Fees: Any fees for custom configurations, managed support requests (if an exception was made), or administrative actions are non-refundable.
  • Payments via Specific Methods: Payments made via bank wire transfers, checks, Western Union, or account credit may only be eligible for a credit balance refund, not a return to the original payment method.


4. Refund Process and Timeline

To initiate a refund or cancellation request, you must follow these steps:

  • 1. Submit a Cancellation Request: Log into your Client Area and submit a cancellation request with the cancellation type "Immediate" within the eligible timeframe (e.g., first 72 hours). This action will immediately terminate the service and all associated data will be lost.
  • 2. Open a Support Ticket: After submitting the cancellation, open a support ticket with our "Billing" or "Refund Support" department. Provide the service name, hostname, and invoice number to formally request the refund be returned to your original payment method.
  • 3. Review and Processing: Our billing team will review your request to ensure it meets the eligibility criteria. If approved, the refund will be processed back to your original payment method. Please allow 5 to 10 business days for the refund to appear in your account, depending on your payment provider's policies.


5. Violations and Abuse

If an account is suspended or terminated due to a violation of our Terms of Service (TOS) or Acceptable Use Policy (AUP) (e.g., spam, illegal content hosting, network abuse), you are not eligible for any refund, pro-rata or otherwise.

We reserve the right to deny a refund if we suspect abuse of our money-back guarantee system.

6. Policy Updates

Hachimi Cloud LLC reserves the right to modify this policy at any time. The current version will always be posted on our website.

7. Contact Information

For any questions regarding this policy or your specific situation, please contact us at:

  • Email: support@hachimi-cloud.us
  • Address: 2929 Arch Street Suite 1700 Philadelphia, PA 19104